Home » Tags
analytics and reporting
asked in Users
Are calls sent directly to a user's voicemail considered a missed call in reports?...
1
Feb 8, 2023 at 11:24am
0 likes
1
Answer
asked in Users
Differences in number of calls in ReportsHi, Why is there a difference in the total number of calls by user in the Adoption & Usage Analytics reports and th...
2
Feb 6, 2023 at 1:05pm
0 likes
0
Answers
asked in Developers
Calls Agregation Data Endpoint not returning the right value in allCalls timerI'm making a call to the Calls Agregation Data Endpoint in the line of bussiness analytics API, I'm trying to ge...
0
Feb 6, 2023 at 9:44am
0 likes
1
Answer
asked in Developers
Active waiting calls KPI or AnalyticsHello,I am wondering to see if there is a KPI or some analytics to see what the line capacity is being used during peak ...
0
Feb 2, 2023 at 5:53pm
0 likes
2
Answers
asked in Users
Are my employees returning calls from customers that left them a voicemail?Trying to build a dashboard with RingCentral analytics data that uses vlookup or powerBI to see if my employees are retu...
2
Feb 1, 2023 at 1:21pm
1 likes
0
Answers
asked in Users
Is anyone else seeing the Live Reporting show only zero calls today (Jan 30)?Calls are bring recorded but no matching Live Report data. Thanks...
1
Jan 30, 2023 at 6:28am
0 likes
0
Answers
asked in Users
Real time call viewerWhen we were with Mitel I was able to view all calls in real time. The information displayed is similar to what the Rin...
0
Jan 18, 2023 at 7:48am
0 likes
1
Answer
asked in Developers
How to get calls per day, per user, in a report / analytics ?I need a report that shows our team's calls per day, per user in a table. Each column will be a date, and each row w...
0
Jan 12, 2023 at 3:03pm
0 likes
1
Answer
asked in Developers
Viewing the time a user is logged in or out of QueuesHello. Hard to complete my own research on this b/c I am finding quite a few dead ends (dead Salesforce URLs) in the RC...
0
Jan 12, 2023 at 7:45am
1 likes
1
Answer
asked in Users
Is there a way to pull rejected/ignored calls from a user in a call queue?Scenario:We use RC MVP with live reports licensing.I have a call queue configured and a supervisor has noticed on the li...
0
Jan 6, 2023 at 12:24pm
0 likes
1
Answer
A new Community is
coming to RingCentral!
Posts are currently read-only as wetransition into our new platform.
We thank you for your patience
during this downtime.
